Application Support Engineer - Workday

Application Support Engineer – Workday

Location: Leeds – 2-3 days a week onsite

Department: IT / Digital Solutions

Salary: £40,000 to £50,000 per annum

Overview

A global professional services organisation is seeking an Application Support Engineer to support and enhance its HR systems environment, with a primary focus on Workday and related SaaS platforms. The role involves maintaining system performance, resolving issues, supporting users, and contributing to continuous improvement initiatives across enterprise applications.

Key Responsibilities

• Application Support
• Provide 1st–3rd line support for Workday and other business applications
• Troubleshoot system, configuration, and integration issues
• Manage incidents, service requests, and system monitoring activities
• Perform root cause analysis and coordinate with vendors or technical teams where required
• Support application performance optimisation and service continuity

User & Operational Support

• Manage user access, permissions, and onboarding activities
• Support end users with queries and best-practice guidance
• Conduct access and security audits
• Provide operational support during key business periods

System Maintenance & Releases

• Assist with upgrades, patches, testing, and release management
• Coordinate user acceptance testing (UAT)
• Maintain awareness of platform updates and roadmap changes

Documentation & Reporting

• Maintain support documentation and knowledge base articles
• Support reporting, dashboards, and data validation activities
• Assist with integration monitoring and data quality checks

Continuous Improvement & Governance

• Identify recurring issues and recommend process or system improvements
• Support automation and workflow enhancement initiatives
• Ensure compliance with IT governance, security, and change management processes
• Participate in audit and compliance activities

Stakeholder Management

• Act as a liaison between business users, technical teams, and third-party vendors
• Provide regular updates on incidents, changes, and support activities

Required Skills & Experience

• Experience supporting Workday HCM environments
• Strong understanding of Workday configuration, security, and data management
• Experience supporting SaaS applications and integrations
• Familiarity with ITSM/ticketing tools and ITIL processes
• Strong communication and stakeholder management skills
• Ability to work collaboratively across technical and business teams

Desirable

• Additional Workday certifications or modules
• Degree in IT, Computer Science, or related experience

Working Pattern

• Hybrid working model with 2–3 office days per week
• Occasional travel may be required

Benefits

• Competitive salary and benefits package
• Flexible and collaborative working environment
• Opportunities for professional growth and development