Customer Service Advisor - Logistics

Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.\n\nThe Role\n\nAs a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved.\n\nThis is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.\n\nKey Responsibilities\n\nHandling day-to-day customer queries via telephone and email\nMonitoring customer deliveries and updating customers accordingly\nResolving customer complaints and operational issues efficiently\nEnsuring communication within the depot and wider network is effective\nBuilding strong working relationships with customers, depots, and colleagues\nSupporting internal reporting and operational administration\nEnsuring customer expectations and service levels are consistently met\nAssisting other departments where required, including operational support\nMaintaining a professional and positive approach in all interactions \n\nThe Successful Candidate Will Have\n\nPrevious customer-facing experience is essential\nStrong communication skills and an excellent telephone manner\nA positive, outgoing, and enthusiastic attitude\nThe ability to work well under pressure and manage competing priorities\nStrong problem-solving skills and the ability to use initiative\nA professional and reliable approach to work\nA resilient mindset and willingness to learn \n\nWhat's on Offer\n\nLong-term career opportunities within a growing business\nClear progression routes into sales, transport, and management\nSupportive and team-oriented working environment\nFull training provided\nStable Monday to Friday working pattern\nOpportunity to gain experience within the logistics and transport sectorProcessing Your Data \n\nBis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only.

Should we process your data, then we will always tell you that we are doing so.\n\nPlease visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.\n\nAll applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role