Customer Service Coordinator

This permanent role as a Customer Service Coordinator offers the opportunity to play a vital part in delivering exceptional service within the industrial and manufacturing sector. Based in Leeds, this position is ideal for someone looking to thrive in a fast-paced and rewarding customer service environment.\n\nClient Details\n\nThe employer is a well-established organisation within the industrial and manufacturing industry. As a medium-sized company, they are committed to operational excellence and customer satisfaction, providing high-quality products and services to clients.\n\nDescription\n\nRespond promptly and professionally to customer inquiries via phone and email.\nProcess customer orders accurately and efficiently using internal systems.\nCoordinate with internal departments to ensure timely delivery of products and services.\nMaintain detailed and accurate records of customer interactions and transactions.\nResolve customer issues by identifying solutions and escalating when necessary.\nSupport the sales team by providing relevant customer information and updates.\nMonitor and manage stock levels to meet customer demands effectively.\nContribute to continuous improvement initiatives within the customer service function.Profile\n\nA successful Customer Service Coordinator should have:\n\nStrong communication and interpersonal skills to build positive relationships with customers.\nProficiency in using customer relationship management (CRM) systems and Microsoft Office tools.\nExcellent organisational skills with a keen eye for detail.\nAbility to work collaboratively within a team and independently when required.\nExperience in a customer service role, ideally within the industrial or manufacturing sector.\nA proactive approach to problem-solving and a commitment to customer satisfaction.Job Offer\n\nCompetitive salary ranging from £26,000 to £29,000 per year.\nHybrid working options to support work-life balance.\nFree on-site parking for added convenience.\nOpportunity to work in a permanent role within a supportive company culture.If you're a motivated individual seeking a career in customer service within the industrial and manufacturing industry, apply now to join the team in Leeds.\n\nCustomer Service Coordinator