Resident Advisor (Mandarin Speaking)

Mandarin-Speaking Resident Advisor

Location: Croft Court, Bristol
Contract: Part-time 24.5 hours per week

Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June

Croft Court, Bristol are looking to appoint a Mandarin-speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents.

Croft Court is a brand-new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.

The Role

As a Resident Advisor, youll work 25 hours per week, Monday to Friday, supporting the smooth day-to-day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.

Your responsibilities will include:

• Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
• Supporting Mandarin-speaking residents and their families, helping them settle into their new home and community
• Helping to build a positive living environment by organising social events and activities
• Managing resident communications via social media platforms and traditional communication methods
• Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
• Working collaboratively with colleagues on site and across the wider Fresh business

Were looking for someone who is solutions-focused, enthusiastic and ready to make a real impact on the resident experience.

About you

Youll be approachable, organised and genuinely passionate about creating a strong sense of community. Youll be a great listener with excellent time-management and administrative skills, and youll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.

Essentialrequirements:

• Fluent in Mandarin and English
• Strong communication and customer service skills
• A proactive and positive attitude
• Ability to work independently and as part of a team

Benefits of working at Fresh

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. Were looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If youre a people person who loves working collaboratively and is great at making things happen, then youll fit right in!

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